VS - way to go!

I received a Victoria Secret catalog in the mail today, the fact that I order 'dainties' from them completely freaks out my son - so it is worth getting the catalogs just for that! ( I mean really, how does he think he got here, but he probably doesn't want to think about that either - ha! ) Anyway, it made me remember a funny occurance from last year. ( well, it is funny now )

I had placed an order for some new 'items' (quite a few new items actually) and had them shipped to my apartment, with instructions for the package to be delivered to the apartment office since I was not going to be home when it arrived. After a week without them arriving I checked my online order and it said it had been delivered ... called the office - no package. Looked up the tracking number - delivered to door. Drat!!! ( not really what I said ... ) Now what to do? and ...

Question: Who on earth steals a Victoria Secret package!?! It is on the label where it is from and obviously women are not all built the same! So how would you know anything would fit you?? Honestly!!

Called Fed-Ex, order confirmation at the ready - to say it had not been delivered, their response:
"We have the right to deliver to the door and not to an alternate location."
Me: "Then why have a shipping instructions box for comments if you can disregard it?"
No answer.
Me: "Well the package is not here, I never received it and you didn't follow my request. So I would like you to reimburse me for the lose."
Them: "Our records show it was delivered, so we are not responsible..."
The back and forth went on for a while - as you can imagine. The end result - they would do Nothing - even though they clearly didn't follow my written instructions. Ugh!!

Called the credit card I used to try to stop payment ... no luck there either, because the items were actually purchased by me and shipped. Drat - and double drat!! ( also not what I really said ... ) 

 Sigh!

Okay, called Victoria Secret and talked to a Fabulously nice customer service agent - explained the situation and that I had already called Fed-Ex and my credit card company and nothing could be done. Was there anything they could do to help because it was obviously stolen, at which point I stated my earlier question to her - she laughed and said:
"You may not believe it but it happens more than you would think, people steal it and then sell it on E-Bay."

Which brings me to my 
Second Question: Who the hell buys underwear off of fricking E-Bay??!
(BLAH!!) 

When VS sends items like that there are no tags or anything, how would you know it was new .... Just Ick!!

So VS actually stepped up and resent all the items on my order at no additional charge - Awesome! - I thanked her profusely. Still get the VS catalogs ( to freak out my son ) And I don't use Fed-Ex anymore!!